Frequently Asked Questions

When is Terror on 27 open?
Terror on 27 is open on select Fridays, Saturdays and Sundays per our schedule page.  Tickets go on sale at 7:00 pm and the haunted houses open at 7:30 pm.  On Fridays and Saturdays Terror on 27 closes at midnight and on Sundays at 10:00 pm.  There is also a calendar on our webpage that displays the specific dates we are open.  

What time does the line start forming?
Early in the season, the lines usually start forming around 7:30, but as the season gets closer to Halloween the lines start forming as early as 6:00.

How long is the wait in line?
We do our best to keep the line moving to keep waiting at a minimum.  However, on the last two weekends in October the lines can be upwards of 2 hours. If you would like to avoid waiting in line, the best bet is to come early in the season or get here early.

Is there a way to avoid waiting in line?
We do offer Fast Pass Tickets.  A Fast Pass is a ticket for all four haunted houses that takes you to the front of the line (at each haunted house!).  Fast Passes are per person and can be purchased from the ticket booth or on busier nights, from a Fast Pass ticket salesman in front of the ticket booth.

What are the prices for the different haunted houses?
Please see our Tickets Page for that information.

Do you offer group rates?
Yes, for groups of twenty-five or more who are going through all four haunted houses.  The group rate is $18 per regular quad ticket (for all 4 haunts) per person.  Group tickets must be purchased in one transaction. 

Can I buy tickets in advance?
You may purchase a ticket any time that our ticket booth is open during business hours:  Fridays and Saturdays from 7:00-midnight and Sundays from 7:00-10:00.

What is a Fast Pass and how do I get one?
A Fast Pass is a ticket for all four haunted houses that will get you to the front of the line.  They can be purchased at the ticket booth and are per person.

How long does it take to go through the haunted houses?
Each haunted house will take you on average from 15 to 20 minutes from the time you enter to the time you exit. 

If I get there at 11:30 pm and I buy a ticket for all three haunted houses, will Terror on 27 close before I get a chance to go through all three?
Ticket sales will stop promptly at 12:00 am (10:00 pm on Sundays), but the haunted houses will stay open until every customer goes through. 

Is Terror on 27 open if it rains?
Only one of our attractions is outdoor and subject to closing, if that occurs you can use your combo tickets to enter another eligible indoor haunt or come back and go through that attraction on a different day.

What is the age limit?
There is no age limit, but Terror on 27 is not recommended for children under ten years old.  Some kids react differently than others so it is at the parent’s discretion.   Carrying babies or small children is NOT recommended, however. There are no special prices for children and no refunds for anyone who is too scared to finish the haunt. If you are too scared to continue, ask a staff member for the nearest exit. 

Will the monsters touch me in the haunted houses?
Although the actors do get very close to you, they will not touch you.  You may brush up against our props and even our actors sometimes, but they will not purposefully touch you.  We expect that you will not purposefully touch our actors or props either.

Is it dark?
It is very dark in several places throughout the haunted houses.  There are also many lit scenes and safety lights throughout. 

Is it scary?
Yes!  There are dark areas, there are loud noises, there is some gore, the walls might shake and squeeze you and the monsters will scare you.

Is there a lot of smoke in the haunted houses?
We do use fog machines, but sporadically.  There may be some fog throughout each haunt.

Are there strobe lights?
We do use strobe lights, but sporadically.  There may be some strobe lights throughout each haunt.

Can I go in if I'm pregnant?
We do not recommended our haunted houses for visitors who are pregnant, have heart conditions or are in general poor health.

I have latex allergies.  Can I go through?
Please be aware that many of our props and masks are made of latex.  You may come into contact with latex while inside, so please enter at your own risk.

Do you have security?
Yes, we do have a security team who is also trained in first aid and CPR.  All disruptions that require security to be called will be referred to and handled by the police.

Can we be thrown out of the haunted houses for any reason?
Yes. You will be escorted out of the haunt by security, without refund, and the police will be called for any behavior that violates our rules.

Can we be injured at your haunt?
It is not likely that you will be injured at our haunted houses if you follow our rules and refrain from running and pushing.

Is smoking allowed?
Smoking is ONLY allowed only in the parking lot and is NOT allowed inside any of the haunted houses.

Can we take photos of your haunted houses?
NO, photography is not allowed in the haunted houses for your own safety and the safety of our actors.  Additionally, you may ruin the experience for our other guests, which is not appreciated. Although no photos are allowed inside there are many photo opportunities outside the haunts, including staged scenes and wandering monsters.

What can't we bring with us inside your haunted houses?
Alcoholic beverages, food or drinks, cameras, lasers, lighters, flashlights, and pets are not allowed.  Any of these items will be confiscated if seen.   Additionally, there is no smoking in the haunted houses.  WE DO NOT RECOMMEND BRINGING YOUR CELL PHONE IN.  The number one thing lost in the haunted houses is cell phones.  Leave all belongings in your vehicle because we will not stop the show to look for your things.  WE ARE NOT RESPONSIBLE FOR LOST ITEMS.  The only guarantee that your items will be returned is if you DO NOT BRING THEM IN.

Do you sell food and drinks?
Yes, we have a concession stand that sells food and drinks. 

Do you have bathrooms?
Yes, we do offer portable toilets for our customers.

Is it a maze? Can I get lost?
One of our attractions is a true maze where you can get lost. Fortunately for you, our monsters will be there to hlep guide you if you do get lost.

Once we've used our ticket can we go through again with the same ticket?
No. You must purchase a new ticket to go through multiple times.

Are the haunted houses the same every year or do you change them?
Our haunted houses will never be exactly the same from year to year.

Can we win free tickets?
We do free ticket giveaways each year.  Follow us on Facebook to find out how to win tickets.

How old do you have to be to work at Terror on 27?
You must be at least sixteen and have transportation.  If you would like to fill out an application to work with Terror on 27 they can be found on our website.  Please keep in mind, that once the season begins, our crew is full for the year.  You may not hear back from us until the following season.

Who do I contact about an interview for a newspaper or magazine article?
We welcome any interviews prior to October 15th.  For inquiries e-mail us at terroron@terroron27.com

Any other questions?
Please email us at terroron@terroron27.com